This is the support page for the Smart Collect apps. If you have a question, hit a problem in the app, or need something done with your account, write to hello@smartcollect.eco or call +40 744 366 663. We read every message and reply within one working day (Monday to Friday). Below you will find our full contact details, the apps we cover, and answers to the questions we are asked most often.
1. How to reach us
Write from the email address you sign in with, and tell us which app you use, which operator you work for, what you were trying to do and what happened instead. A screenshot helps us find the problem from your first message.
INFOSHARE CONSULTING SRL
Registered office: Str. Ciprian Porumbescu nr. 72, et. mansardă, ap./birou 19, Otopeni, Ilfov County, postal code 075100, Romania
Tax ID (CUI): 41970536 · Trade Register No.: J2019016428401
Support (email): hello@smartcollect.eco
Phone: +40 744 366 663
Personal data and GDPR: dpo@smartcollect.eco
Response time: within one working day, Monday to Friday
If you work for a waste-collection operator, the fastest answer to questions about routes, stops and clients comes from your coordinator: they hold every detail of your account in Smart Collect Admin. For technical problems with the app itself, write to us directly.
2. The Smart Collect apps and where to get help
Smart Collect is two apps working together — one in the back office, one in the truck. Find the one you use in the table below.
| App | Who it is for | What it does | Where to get help |
|---|---|---|---|
| Smart Collect Admin | Collection coordinators (back office) | Routes and schedules, vehicles and crews, registering collections, receipts, reports and exports | hello@smartcollect.eco |
| Smart Collect Driver | Collection drivers (in the truck) | Today’s route, stop-by-stop navigation, recording each collection — works offline | hello@smartcollect.eco |
Smart Collect is part of the Sustivo platform. If you also use one of the Sustivo apps, their support page is at sustivo.eco/en/support.
3. Frequently asked questions
How do I sign in?
Your work account is normally created by the waste-collection operator you work for. You can also create an account yourself from the sign-in screen, but access to the operator’s routes and data is granted by your coordinator. Open the app, tap Sign in and use the email address and password your coordinator gave you; you can also sign in with Google or Facebook, and on iPhone and iPad with Apple, as long as it is the same address. If you forgot your password, tap Forgot your password? on the sign-in screen and we send you a reset link. If you do not have credentials yet, ask your coordinator for them.
How do I see my stops for today?
Open Today’s schedule to see the stops assigned to you for the day, in order. Tap a stop for its address, waste type and navigation.
Today’s schedule is empty or not the right one. What do I do?
Your route is the one your coordinator assigned to you for that day in Smart Collect Admin, so an empty route almost always means nothing has been assigned yet or you have been moved to another vehicle. Pull down to reload the list, then ask your coordinator — they can correct the assignment on the spot, and the change appears in your app immediately. If your coordinator confirms the route is assigned correctly and you still cannot see it, write to hello@smartcollect.eco.
How do I mark a stop as completed?
When you finish a stop, tap Record collection. If you cannot service it, choose a reason such as access blocked so the coordinator can follow up.
How does navigation work?
Tap Navigate on a stop to open turn-by-turn directions in your maps app. The route follows the order set by your coordinator.
What if I work offline?
Your route loads on the device, so you can keep marking stops without signal. Updates sync automatically when the connection returns.
How do I assign a route to a driver?
Open a route in Smart Collect Admin and choose a driver to assign it. The driver sees the stops in their app immediately, in the order you set.
How do I handle a missed stop?
Missed stops are flagged with the driver’s reason. You can reassign them to another route or schedule them for the next run.
How do I monitor progress during the day?
The collections map plots every collection recorded today, grouped by route or by driver, so you can see how far each round has got. Use it to spot delays early and rebalance routes when needed.
How do I delete my account?
In the app: open Profile, scroll to the bottom, tap Delete account and type the confirmation word shown. The deletion is carried out immediately and cannot be undone. Step-by-step instructions are on the Delete your account page.
4. Deleting your account and data
You can delete your account yourself from inside either Smart Collect app, or ask us to do it for you. Both routes, with concrete steps for each app, are explained here:
- Delete your account — how to close your account and what happens to your data;
- Delete some of your data — how to remove only part of your data without closing your account.
For any request about your personal data, write to dpo@smartcollect.eco. Those requests are handled within the statutory 30-day limit. Details of what we process are in our Privacy Policy.
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