This page explains how to request deletion of some of your personal data from the Smart Collect apps without deleting your account. The Smart Collect apps — Smart Collect Admin (for collection coordinators) and Smart Collect Driver (for drivers) — are operated by INFOSHARE CONSULTING SRL. Find your app in the list below. If you want to delete your entire account, see the Delete your account page.
Whichever Smart Collect app you use, you can request deletion of your data at any time by emailing dpo@smartcollect.eco from the email address linked to your account, stating which data you want removed. App-specific steps are below.
1. Find your app and follow the steps
Smart Collect Admin
In the Smart Collect Admin app (for collection coordinators) you can update or remove your profile details in Profile → Edit profile (name and profile photo), then save. For any other data, email dpo@smartcollect.eco from your account email, with the subject Data deletion request - Smart Collect Admin, stating which categories you want deleted. Your account stays active.
Smart Collect Driver
In the Smart Collect Driver app (for collection drivers), to delete some of your data without closing your account, email dpo@smartcollect.eco from your account email, with the subject Data deletion request - Smart Collect Driver, stating which categories of data you want deleted. Your account stays active.
2. What data we can delete
We delete the categories of data you specify in your request, as long as there is no legal obligation to retain them. These may include, for example:
- your profile photo and other optional profile details;
- location data linked to your account;
- device identifiers and push-notification tokens;
- specific content you created, where we are not legally required to keep it.
3. What data we keep, and for how long
Because your account stays active, we keep your account data and any data you did not ask us to delete. In addition, some data may be retained, even if you ask for its deletion, where the law requires it or to protect legitimate interests — in particular the operational records that collection operators are legally required to keep. Where possible, such data is anonymised. Retention periods are:
- Account data — for as long as your account remains active;
- Operational records (collection records, weights, digital receipts and signatures) — for the period required by the legislation applicable to collection operators;
- Technical logs — up to 2 years;
- Correspondence with us (including the deletion request) — up to 24 months after it is resolved.
4. Questions
For any question about deleting your data, contact us at dpo@smartcollect.eco.
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